Payment of Fees, Late Payment and Non-Payment Policy


Payment of Fees


The fees payable are set out in your invoice and in your Famly account.


Fees are payable even if your child is absent through sickness or holiday.  This includes periods of self-isolation or quarantine required for notifiable diseases such as Covid-19, Measles, Mumps, Rubella or Scarlet Fever.


Fees will not be charged for bank holidays and planned closure days.  We shall endeavour to advise you of planned closure days at least 3 months in advance. 


Fees are due on the first day of the month to which the payment relates.  Payment should be received by the 10th of each month. 


Bookings for ad-hoc additional hours or sessions will be charged according to the relevant fee schedule and are to be paid at least 24 hours in advance. 


All payments must normally be made by card/direct debit/bank transfer or childcare vouchers/tax free childcare.  We may agree to payment by cash or cheque in exceptional circumstances and only by prior agreement.  It is your responsibility to obtain a receipt from the nursery manager as proof of payment.  No payment shall be deemed to have been made until it is cleared into our bank account.  If a cheque bounces, or payment fails, we may charge a reasonable administration fee (currently £50).


Forced Closure due to Pandemic or Local Lockdown Restrictions


If we are forced to close due to pandemic or local lockdown restrictions, we reserve the right to charge 25% of the normal fees due for the period of forced closure.  This will be kept under review and will not be charged if relevant insurance coverage is in place. 


Changes to Fees


We may increase our charges once per calendar year. We will give you written notice of any such increase one month before the proposed date of increase.


Late Payment of Fees


Late payment of fees may only be authorised by management.


Late payment of fees will incur an administration fee of £10 per day until the fees are collected unless delayed payment has been previously authorised .


Non-payment of Fees


We reserve the right to make an interest charge of up to 1.5% per cent per month or part month on late payment for unauthorised debts.


We reserve the right to issue proceedings in the small claims court for recovery of unpaid fees.


Unless otherwise notified to you in writing, interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.  You must pay us the interest together with the overdue amount.  In addition we will be entitled to recover from you the full amount of our administrative and other costs incurred in recovering any unpaid sum including legal costs and disbursements on an indemnity basis.


We will also charge you a reasonable administration fee (currently £100) and suspend all Services until payment has been made in full, which will include the suspension of the Child, or even terminate the contract permanently.